Incident management in databases and 24/7 support. Abertis Autopistas has entrusted this critical service to avanttic, both for its main databases and for emergencies. The collaboration with avanttic has extended to several of the group’s companies: Acesa, Invicat, Aucat, Aumar AP7, Aumar AP4, Iberpistas, Aulesa and Avasa.
Tercat has an Oracle platform in which the applications that manage the terminal are executed. To be able to ensure business continuity it defined an incident resolution service, with a response time of less than 30 minutes. avanttic structured the project through the services of availability, resolution of incidents, proactive and planning services and the query service. The result was a significant reduction in the number of incidents and an increase in the use of functionalities of Oracle products.