The Ajuntament de Sant Just Desvern (Sant Just Desvern Town Council) was the first in Spain to use the Oracle Chatbot Cloud Service to improve communication with its citizens
The pioneer chatbot of the council allows citizens to streamline the management of appointments and to process citizen registrations.
“Almost” human communication
The smart chatbots are automated conversation programs that, thanks to artificial intelligence, simulate the behaviour of communicating with a real person. Recent advances in Machine Learning allow these programs to learn from accumulated experience, providing more and more precise and correct answers.
Integrated Oracle Solutions
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Oracle Autonomous Mobile Cloud enteprise
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Intelligent Bots
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Oracle Database
“The implemented solution facilitated citizens’ access to the services and reduced call centre waiting times”
Diego Fernández, Account Manager